FREQUENTLY ASKED QUESTIONS - NOAHS EVENT VENUE
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Can I come and take a tour?

Yes! We would love the opportunity to show you the building and discuss the details of your event. Please call us at 1-844-662-4738 or schedule a tour through our website. We will make sure we schedule a time with you when we don’t have events taking place in the rooms that you would like to see. We typically schedule tours from 11am-7pm during the week, and we can often also accommodate tours on Saturdays and occasional weekday evenings.

When is NOAH’S open?

NOAH’S is available for events every day from 7am-midnight. Contact each location directly for rental rates after midnight. On days when we do not have events scheduled, our business hours are Monday-Saturday from 11am-7pm.

How do I book my event?

Bookings can be done in person at the building, or over the phone.  For payment plan options, please make your reservation at the building or over the phone with a NOAH’S representative.

Do you offer payment plans?

Yes, we offer payment plans and we are happy to work with you. An initial deposit is due at the time of booking and you have the option to pay in full or to set up a monthly payment plan. For specific information, please contact the building directly. If you are booking within 3 months of your event, full payment is due at the time of booking.

How can I make my payments?

NOAH’S accepts payments by credit or debit card, personal check, cashier’s check or money order. We do not accept cash. If you are paying with a credit or debit card, feel free to call 1-844-662-4738 or you can call the building directly.

Do all of your locations look the same?

With our ever-growing portfolio of locations, we are constantly learning about things we could do to improve the experience at our venues. For that reason, our building layout has evolved over time and there are slight variations among the buildings with regard to their layouts and features. That being said, you will find the same architectural style, warm atmosphere, and top-notch customer service at every NOAH’S across the country. If you plan to visit a location other than the one you are booking, please ask the manager of your preferred location what the differences are.

What is your cancellation policy?

All sales are final. Once you are booked there is no refund of money upon cancellation or rescheduling. If you need to cancel and if your event is more than 90 days away and paid in full, we can issue you a Building Credit. Building Credits must be activated within 500 days from the day that you made your initial booking. This applies regardless of when your initial event date was scheduled or how far out you cancelled. Your Building Credit is only valid for 500 days from the date that you made the original booking. When booking an event with your Building Credit, you may only book as far in advance as the amount of time prior to your original event that you cancelled your date. For example, if you cancelled your original event 4 months before your event date and your event was paid in full, you would receive a Building Credit. If you wanted to book another event (using your Building Credit) for a date in May, you would have to wait until January to book your new event because you could only book your new event 4 months in advance using your Building Credit in that example.

How much time should I book in each room?

You can rent each room for the amount of time you need the space for, including the time that you need for your decorating. Blocks of time start on the hour. We rent our rooms for 6 hours, 9 hours, 12 hours, or all day (7am-midnight). We also have business-friendly time blocks available from 7am-5pm. When you arrive at the start of your event, everything that NOAH’S provides will be set up, allowing you and your vendors time to set up any additional items. NOAH’S will take care of room cleanup at the end of your booking time and that does not count as part of your reservation. We are happy to remove anything you would like thrown away but ask that you have your guests, décor, personal items, etc., removed by the end of your time block.

I don't need 9 hours; why can't I rent fewer hours than that?

In our vast experience in the event industry, we have found that it is stressful for both the event host and the vendors to try to complete everything in a smaller block than 6 hours (9 hours for wedding events). This causes your caterer to be rushed, doesn’t allow much time for the setup of personal items, and it adds undue stress. Because of this, we have competitively priced our time blocks so that you have a comfortable amount of time while still staying within your budget.

What is included with each reservation?

When you book your wedding or social event at NOAH’S, we include all of your event essentials for no extra charge. All wedding or social event reservations include: tables, chairs, specialty tablecloths (in your choice of color and fabric), audiovisual equipment, setup, takedown, lanterns (for centerpieces), easels and uplighting or hue lighting (in your choice of color). Corporate reservations include tables, chairs, basic tablecloths, audiovisual equipment, setup, takedown, easels, a podium, microphones and wireless internet.

What audiovisual equipment do you provide and how much does it cost?

All of our rooms are equipped with free Wi-Fi, a drop-down screen (or flat-screen TV), built-in HD projector, surround sound, XM radio, DirecTV, a DVD player, and hook-ups for a laptop or an iPod/MP3 player. We are also happy to provide microphones (wired, wireless or lapel) in any of our event rooms or on the patio. All of our audiovisual equipment is included for no extra charge.

Can I bring in outside catering?

At NOAH’S we have an open-vendor policy. You are able to bring in any vendor that you would like, including the caterer of your choice, with no restrictions. We have a list of recommended vendors that you are welcome to choose from but we do not require you to use anyone on that list, with the exception of our preferred bartender if you are planning on having alcohol and if you have more than 50 guests. You can find a list of our recommended vendors at The Customer Connect.

What is your alcohol policy?

If you are planning on serving alcohol at your event, NOAH’S requires all clients to go through S&O, a bartending company that has partnered with NOAH’S. S&O is required to serve and control all alcohol at NOAH’S Event Venues and all alcohol must be purchased through S&O. Please contact S&O at http://www.shekaroinos.com for more information. S&O’s alcohol policies are subject to state laws.

What are my décor options?

You are welcome to design a custom room layout with our event assistants. For all wedding and social event reservations, you can choose from a wide variety of colors and fabrics for your tablecloths and different colors for your accent lighting. NOAH’S offers additional linens for rent such as chair ties ($4 each) and table runners ($5 each). We also offer ceiling décor packages starting at $690 that utilize our unique ceiling technology and transform the Main Hall. You can select the ceiling design, chandeliers and lanterns and your ceiling will be ready when your time block begins.

Is there a bride’s room and groom’s room where we can get ready?

Yes! The bride’s room provides a great space to get ready for the big day as well as store personal items during your event. Each room is rented individually unless you choose to book the whole building. We also have a game room that makes a great groom’s room on the day of the wedding! (NOTE: There are three different bride’s rooms and multiple game rooms to rent in South Jordan, all of which vary in size and price so you can select one that best fits your needs.)

Can we come in early to decorate?

You are allowed access to your rooms when your time block starts, so if you know you will be needing extra time to decorate, make sure you include your decorating time in whatever time block you choose. When your time block begins, we will have all of your tables, chairs and tablecloths set so the room will be ready for you or your vendors to decorate at that time.

Will NOAH'S staff set up my décor if I drop it off?

We appreciate the vision and individuality that you bring to your event, and we don’t feel that it would be appropriate for our staff to set up such personal items. We would never want you to walk into your event and be disappointed with how your décor was arranged if we failed to recreate the look that you have been envisioning. For that reason, we think it’s best that you have someone who is close to you and has been involved with your creative process come in and set up your personal items during your time block. Don’t worry though—we will have all of your tables, chairs, linens and ceiling décor (if applicable) set up and ready to go when you arrive!

Do you allow candles?

Yes, as long as they are housed in containers that are taller than the candles to catch the wax and so the flames are not exposed.

Do you allow animals?

With the exception of service animals, we do not allow animals.

Do you allow sparklers or grand exits?

Sparklers are permitted at most NOAH’S locations, however, the use of sparklers must be approved by the building staff. Sparklers are allowed outside at NOAH’S unless prohibited by the city. If a fine is assessed to the client or to NOAH’S for improper use of fireworks or sparklers, the client will be responsible for paying all fines in full (including those assessed to NOAH’S). Bubbles are permitted, however inside they can provide a slipping hazard so we prefer they be kept outside as much as possible. We do not allow confetti, rice, fake flower petals, hay or glitter.

Do you have a catering kitchen?

Yes. NOAH’S provides a prep space that features a sink, refrigerator and counter space. We also provide ice and use of a microwave as needed, but our catering kitchens are not equipped with a stove or oven.

Can we cook our own food at the building?

NOAH’S provides a prep space, however it does not come equipped with a stove or oven. The prep space is ideal for preparing cold items and placing warm items in chaffing dishes. Caterers or restaurants should be prepared to bring the food in hot boxes to keep it warm for your event.

Can we bring in food from home or do a potluck?

You and your guests are welcome to bring in your own food including homemade items if you would like. Please note that NOAH’S does not provide plates, napkins, flatware or wait staff.

I lost something at an event. Do you have a lost and found?

Yes. Each building has its own lost and found. You will need to contact the building directly to see if they have your item there.